Stuck on something?
The common answers are below, and under them is a direct line to a person. Nothing you ask here is a bother — hearing where things go wrong is how the platform gets better.
I can't sign in
On the sign-in page, use “Email me a sign-in link instead” — it works even if you have forgotten your password, and once you are in you can set a new one. If the email does not arrive within a few minutes, check spam, then use the form below.
I started my campaign but didn't finish
Everything you entered is saved automatically. Sign in and open “Create your campaign” — it reopens on the exact step you stopped at.
I want my page off the internet
Open your dashboard and press “Take it offline”. It is immediate and needs no approval from anyone. The link shows a short “taking a break” note instead of your story, and publishing again brings everything back exactly as it was.
A photo won't upload
JPEG, PNG or WebP photos work, and big phone photos are shrunk on your device before they upload, so size is rarely the problem. The usual culprit is a weak connection — the upload shows a moving percentage, and if it stalls, the photo is still on your phone: try again nearer a window or on wifi. Still stuck? Tell us below and we will sort it with you.
Something else is broken or confusing
That is exactly what the form below is for. Say what you were trying to do and what happened instead — a human reads every one of these.
You’re telling us about Renown Regional Medical Center’s listing. Say what is wrong and, if you can, where the correct information is published.